7 Ways to Optimize Social Media for Hospitality with Stratedia

With 74% of people using social media to make purchase decisions, it’s clear that platforms like Facebook and Instagram are where your potential guests are spending their time. Social media isn’t just a place to showcase your services—it’s an opportunity to engage directly with your audience and build trust before they even book.

Here are seven strategies from Stratedia to help your hospitality business make the most of social media:

Social media offers a unique opportunity to connect with guests personally. Respond to comments, answer questions, and engage in conversations. When a potential guest expresses interest in visiting your area, reply with personalized recommendations for your establishment.

Go the extra mile by connecting with upcoming guests—welcome them on social media and ask about their preferences to make their stay even more special. This proactive engagement can turn curious browsers into loyal customers.

Draw people to your social media pages by offering special discounts, contests, or limited-time deals. Hosting promotions exclusively for your followers creates a sense of urgency and taps into FOMO (fear of missing out), encouraging more people to engage with your content and follow your account.

Social media users scroll quickly, so eye-catching visuals like photos and videos are essential. Showcase your property’s stunning lobby, cozy suites, or lively events. Short video clips of guests enjoying your pool or dining experience can captivate potential guests and provide them with compelling reasons to book.

Most guests use your property as a launchpad to explore the surrounding area. Use your social platforms to recommend local attractions, restaurants, and events. By acting as a helpful local guide, you build trust and show that you’re invested in their entire travel experience—not just their stay.

Paid social media ads help you reach a wider audience and target specific demographics. Platforms like Facebook and Instagram allow you to tailor ads based on location, interests, and other factors. Boosted posts and sponsored content can also extend the reach of your organic efforts, drawing in more potential guests.

Your guests are your greatest marketers. Keep an eye out for photos and videos they post during their stay at your property. Report this user-generated content (with permission) to showcase real experiences. Engaging with this content by leaving comments or expressing your gratitude helps foster goodwill and strengthens your reputation.

Social media is a hub for reviews—both glowing and critical. Positive reviews deserve acknowledgment, so thank guests for their feedback and encourage them to return.

For negative reviews, respond promptly and professionally. Address concerns publicly to show transparency, then follow up privately to resolve the issue. Thoughtful responses to criticism can turn a dissatisfied guest into a loyal advocate.

Navigating the nuances of social media marketing for hospitality can be overwhelming, but Stratedia is here to help. Our team of experts specializes in managing social media accounts, creating engaging content, and running targeted ad campaigns tailored to your business.

Ready to elevate your social media presence? Contact Stratedia today to start crafting a winning social strategy that drives results.